Leipzig start-up onsai: AI revolutionizes the hotel industry!

Leipzig start-up onsai: AI revolutionizes the hotel industry!

In the hotel industry, exciting times are imminent! The Leipzig start-up Onsai makes a lot of sensation with its autonomous AI solutions for hotels. After a new financing round of 1 million euros, supported by well-known personalities from the hospitality industry, the company has big plans for the future. Tobias Koehler, the COO of Onsai, outlines how the AI ​​autonomously takes over classic reception tasks. This includes not only the answering of standard questions, but also the acceptance of bookings, the change in reservations and extensive reservation checks. This innovation could revolutionize the hotel industry, in the sense of increasing guest expectations and the growing pressure to reduce costs.

according to ahgz.de The key to this change in the open-source ki models, which are mainly trained for the hotel industry, that is hosted in Europe. An enormous advantage is the 24/7 service, which is available in several languages ​​and even adapts to the guests to speak. Already over 70 percent of the calls in hotels that use OnSai are automatically processed, which leads to savings of about a third of the administrative personnel costs.

relaxed work and satisfied guests

The reactions of the hoteliers are consistently positive. Many report more relaxed work processes and happier guests. In a further step, OnSai plans to integrate additional property management systems in order to create a comprehensive AI ecosystem for hotels. Wolfgang M. Neumann, a former CEO of Radisson, sums up the challenges of the industry by emphasizing that the practical applications of AI in the hospitality industry have so far been strongly horn. Nevertheless, in Onsai he sees a promising solution against the lack of staff.

This potential for the hotel industry is enormous, especially when you consider that only 41 percent of European hotels are already using AI. The applications are diverse and range from the personalization of the guest experiences through detailed analyzes from preferences to automation of bookings and price management. Future solutions will also include energy management and preventive maintenance in order to counteract the increased operating costs.

The need to adapt to new technologies

With all these innovations, it becomes essential for hotels to adapt to the changing expectations of the guests. According to Maisch.law, guests today demand faster and more flexible services, such as a location-independent check-in and the opportunity to clarify their special wishes via mobile devices. In order to achieve this, new rules of the EU Ki Ordinance apply from February 2, 2025, which enable hotels to adapt their strategic approaches to dealing with AI.

In addition to the existing tools such as chatbots that process inquiries and automation systems to optimize processes, there are numerous other AI-based applications that increase efficiency and guest satisfaction. In this way, hotels can make dynamic prices, predict the personnel requirements and even optimize maintenance work.

The hotel industry is on an exciting way of transformation. The growing integration of AI into hotel operations promises not only economic advantages, but also an improved guest experience. Time is ripe to use these technologies in order not only to keep up in the competition, but to be in the front.

A comprehensive overview of current AI tools in the hotel industry can also be found on wko.at that offer numerous resources to meet the legal and practical requirements.