New momentum at Universal Mallorca Travel: Palumbo takes over agencies!

New momentum at Universal Mallorca Travel: Palumbo takes over agencies!

In the dynamic world of travel, a lot is happening, and so also at Universal Mallorca Travel. The company has reorganized the agent care, and a key person on this front is Cécilia Palumbo. The experienced industry specialist, who has been responsible for travel agency partners in German-speaking Switzerland and Austria since August 11, 2025, has over 20 years of experience from renowned companies such as Kuoni, TUI Suisse and FTI Switzerland. As Abouttravel.ch , Palumbo steps in the footsteps of Gaby Ehmann, which will retire at the end of 2024.

What distinguishes Palumbo? Your close connection to Mallorca, the heart island, and your far -reaching network are a clear advantage. Manuel Posch, Director Marketing & IT at Universal, is optimistic about her skills and the fresh wind that she will bring to agent care.

realignment and changes

The restructuring of agent care does not only affect Palumbo. A new job is also created in French -speaking Switzerland and France, as Fabienne Pazeller will leave the company in August 2025. Applications are currently being accepted here, which shows that Universal Mallorca Travel is actively looking for new talents to adapt to the challenges of the market, such as Travelews.ch informed.

The industry is not quiet. It must continuously develop in order to meet the needs of travel agencies and ultimately the travelers. Important trends that will shape the travel industry in 2025 include increasing demand for dynamic offers and growing digital transformation. It is predicted that 66 % of the travel bookings could already take place online and that this share could increase over 70 % by 2027, such as "https://www.itb.com/de/itb-360%B0/News-insights/tourismus-trends-2025- between-disruption.html"> ITB.com shows.

price pressure and digital trends

However, there are also challenges that cannot be ignored. High price increase rates could dampen the demand, and booking behavior already shows a decline in the planning for a second trip a year. Thus, the industry has to find creative solutions to keep vacation trips affordable for the general population. In addition, topics such as digitization and artificial intelligence (AI) have a significant impact on the market. AI could not only take over booking processes, but also offer decisive efficiency gains in data analysis.

Universal Mallorca Travel faces these challenges with personnel changes and a realignment. The integration of new technologies and the adaptation to market changes are central points that are of significant relevance for the company and its partners and that aim to improve customers' travel experiences.